SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. **Role Description** Manage all aspects of business operations for a dedicated business unit or region. Partner with business heads and HR to manage joiners, leavers and transfers. Handle adjacent HR processes including compensation, promotions, talent reviews and disciplinary actions. Manage department cost base, and partner with internal control functions to address department deliverables and escalations on a continuous basis. Prepare regular briefings for senior management. **Role Objectives: Delivery** Support all aspects of business operations for a dedicated business unit or region. Track staff movement to monitor progress against headcount plans. Handle all logistical requirements for joiners, leavers and transfers including on-boarding, off-boarding and internal transfer cleansing. Advise business stakeholders and assistants on cost targets and policy allowances. Act as first-level approver on T&E, invoices, market data and to monitor conformance to expense policies. Handle administration of all tasks stemming from control function requirements including compliance, audit, risk management, HR and business continuity to address department deliverables on a continuous basis. Draft regular briefings on a variety of topics including headcount, costs, operational risk and resource utilization to keep COO and business heads apprised of operational landscape. **Role Objectives: Interpersonal** Seek out opportunities to raise profile with business stakeholders by providing timely, high quality support on routine business management deliverables. Develop and maintain relationships with colleagues across a variety of support functions, including legal, HR, risk management, audit, compliance, technology and business continuity. Leverage relationships to develop subject matter expertise and facilitate delivery of business management responsibilities. Attend industry roundtables and other forums to make connections and broaden network with counterparts at other firms as well as regulatory bodies. Align with counterparts in other regions or business verticals to share best practices and identify emerging themes. **Role Objectives: Expertise** Demonstrate an awareness of the regulatory landscape by providing timely and value-added support to COO and senior business managers. Act as first line of defense for business stakeholders on routine queries and escalations. Seek out formal and informal learning opportunities to deepen understanding of operational frameworks and processes. Apply subject matter expertise to draft high-quality management briefings across a range of topics to summarize status and progress in key areas of delivery. Leverage broad network of internal colleagues across a variety of support functions, as well as counterparts in other business units or regions, to stay current on emerging themes and deliverables. **Qualifications and Skills** Recommended years of experience: 3 **Additional Requirements** SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. EOE, including Disability/veterans