**Working Title: SMRT Operations and Team Lead** **Job Class: Human Services Program Representative 2** **Agency: Human Services Dept** + **Job ID** : 91953 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 02/04/2026 + **Closing Date** : 02/17/2026 + **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office + **Division/Unit** : Health Care Administration / Eligibility and Access + **Work Shift/Work Hours** : Day Shift / 7:00am - 3:30pm + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.** The State Medical Review Team (SMRT) Operations and Team Lead provides advanced operational leadership, technical expertise, and quality oversight to ensure strong performance and compliance across Minnesota Health Care Programs, including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Special Needs Basic Care (SNBC), and MA Home and Community-Based Waivered services. This position leads daily operations by coordinating workflows, monitoring workloads, and ensuring consistent, timely, and accurate case processing. The Operations and Team Lead serves as a key resource on SMRT systems and processes, supports quality improvement efforts, and reviews complex cases to promote high-quality decision-making. In addition to operational leadership, this role provides ongoing support to staff through mentoring, technical guidance, quality assurance, and specialized case consultation. The Operations and Team Lead identifies and implements process improvements, contributes to policy and procedure development, and collaborates with leadership to enhance efficiency and outcomes. As a member of the SMRT Leadership Team, this position helps guide and support initiatives that improve client, provider, and staff experiences while maintaining compliance with state and federal requirements. **Minimum Qualifications** Three (3) years’ experience interpreting and applying federal and state laws, regulations, and policies related to disability determinations or healthcare eligibility programs that may require a disabled basis of eligibility. Experience must demonstrate all of the following: + Advanced knowledge of Social Security Disability laws and related guidance, including the Code of Federal Regulations (Title 20 Chapter III), Program Operations Manual System (POMS), and Social Security Rulings (SSRs), sufficient to support accurate and timely disability determinations. + Knowledge of programs for which SMRT evaluates disability, including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Special Needs Basic Care (SNBC), and MA Home and Community-Based Waiver programs. + Experience coordinating and managing operational workflows, monitoring workloads, and supporting timely case processing in a high-volume, regulated environment. + Demonstrated ability to provide technical guidance, mentoring, coaching, and performance support to staff to promote consistency, accuracy, and professional development. **Preferred Qualifications** + Eligible for Direct Payment Non-Attorneys (EDPNAs) or Social Security Disability Law Attorney is highly preferred. + Proficiency in the following systems: ISDS, MAXIS, MMIS, METS, SSIS, MnCHOICES Assessment Tools, and SMI + In-depth knowledge of DHS policies, procedures, processes, laws, and rules and related Minnesota statutes governing the work of the State Medical Review Team. + Demonstrated ability to build and maintain effective working relationships with internal teams and external stakeholders including counties, providers, clients, advocates, etc. + Experience participating in quality assurance, audit, or compliance review activities to support program integrity and continuous improvement. + Strong time management, analytical, problem-solving, and prioritization skills, with ability to work well under pressure + Strong customer service skills, including the ability to communicate professionally and clearly over the phone, in person, and in writing + Demonstrated organizational skills and the ability to manage multiple tasks with competing deadlines + Proficiency with Microsoft Office Suite (Outlook, Word, Excel), SharePoint and Adobe Pro + Ability to work independently and collaboratively as part of a team **Additional Requirements** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Cover letters are encouraged. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.