**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** The Workplace Collaboration Administrator has moderate to advanced level skills in one or more collaboration technologies, both on-premises or on cloud. This includes common collaboration tools from Microsoft (Microsoft 365, Exchange, SharePoint, OneDrive, MS Teams, Enterprise Voice, Yammer, AD/AAD, etc.), Cisco (WebEx, Jabber, etc.), HCL (Domino) and many others. Individuals in this job role possess the technical background and required experience to work on moderately complex collaboration technology project activities, provide technical recommendations and implement technical solutions approved by the customer. They also participate in helping to remediate issues and can provide level 2 / level 3 managed services support to customers. The Workplace Collaboration Administrator is responsible for providing timely resolution to level 2 / level 3 incidents, service requests, change order, or problem tickets. They participate in security health check and patching related activities to secure the customer IT environment and review the daily health check reports and system logs for the environment stability, taking corrective action as required. They participate in change review process and collaborate with customers and other key stakeholders (internal & external) on infrastructure change activities, implementing them in a timely fashion. Individuals in this job role are also responsible to work with the vendor on any open issues that are escalated for advanced support, driving those issues to closure. **Responsibilities** + Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis. + Keep tickets updated at all times for better clarity regarding progress. + Raise change tickets and represent them in CAB review board, implementing them in the customer environment as required. + Maintain the customer’s collaboration environment in a healthy state and take proactive measures to prevent incidents. + Maintain a positive compliance posture of the customer’s collaboration environment at all times. + Participate in customer, account and internal delivery interlocks for better governance and controls. + Work with the vendors on escalations and seek closure on issues + Participate in the timely resolution of major incidents in the customer’s collaboration environment + Work on RFS requirements and implement technical solutions as agreed upon. This includes both the setup and configuration of a new collaboration environment, and/or the remediation (prior to migration) and migration to the collaboration toolset. **Your Future at Kyndryl** Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Required Technical and Professional Experience** + Enterprise IT application experience + 5+years of hands-on experience in **Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice Skills** + Must have experience driving for engineering solutions and working across teams + Moderate to advance level Knowledge of collaboration technologies. This includes major workloads within the Microsoft 365 Suite across various licenses and its on-premises components, including SharePoint, OneDrive, MS Teams with Enterprise Voice and similar Collaboration products such as Yammer, Cisco Webex and Jabber + Knowledge of On-Premises Active Directory or Azure Active Directory (AAD) + Knowledge of Microsoft Security Products (i.e., Enterprise Mobility + Security (EMS)), EOP + Knowledge of Scripting (i.e., PowerShell) + Extensive experience and judgment to plan and accomplish goals + Ability to apply general rules to specific problems to produce conclusions and responses. + Ability to communicate effectively, both verbal and written + Strong process improvement experience **Preferred Technical and Professional Experience** + Basic Knowledge of Windows Server Administration + Ability to handle the pressure, communicate effectively (Written and Oral) + Excellent Troubleshooting Skills, Customer Handling via Chat, Email & Voice Support **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.