The SME, Workflow Services participates in pre‑sales and solution design activities that drive Ricoh services revenue within assigned opportunities. This role is responsible for understanding client environments, identifying business needs, and recommending effective workflow and technology solutions that achieve the desired business outcomes.
The SME provides deep expertise across Ricoh’s services portfolio, ensuring solutions are designed correctly, cost‑effectively, and transitioned smoothly to the implementation team. This position acts as a subject matter expert across a broad range of service offerings and solution enablers.
Job Duties and Responsibilities Work closely with the sales team and leverage the RISE Methodology to facilitate services opportunities within assigned accounts. Identify customers’ business challenges that can be addressed through Ricoh technologies and solutions. Analyze and document customer technical requirements and design appropriate solutions. Design workflow and technology solutions to be deployed within client environments. Maximize project profitability on assigned solution engagements. Provide pre‑sales support including customized technical demonstrations as needed. Demonstrate strong business acumen and presentation skills to position Ricoh as a strategic business partner. Develop solution designs and accurate labor estimates required for implementation. Provide input to sales teams on Statements of Work (SOW) for proposed solutions. Interface with customer IT organizations to assess their current technology environment. Maintain technical certifications and stay current on Ricoh product and solution training. Assist in account strategy development related to Ricoh’s portfolio positioning and solution leveraging. Qualifications (Education, Experience, Certifications) Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred; or equivalent experience. Minimum 3 years of related work experience in technical sales support or industry‑related technical sales; 5 to 7 years preferred. Proficiency in MS Office Suite and Visio. Relevant technical certifications preferred. Knowledge, Skills, and Abilities Working knowledge of Ricoh and third‑party products and related environments. Proficiency in document process analysis (current state and future state). Ability to analyze data from multiple sources to identify issues and recommend solutions. Strong technical writing, communication, and presentation skills. Ability to learn quickly and adapt (agile learner). Working knowledge of computer operating systems, servers, and network environments. Strong interpersonal, time‑management, and organizational skills. Working Conditions, Mental and Physical Demands Primarily office‑based work environment with appropriate lighting, ventilation, temperature, and noise levels. May require travel within or outside the district. Daily interaction with internal and external stakeholders via phone and in person. Ability to manage diversified assignments and handle multiple tasks simultaneously. Work is mostly sedentary but may require walking, standing, bending, reaching, lifting, or carrying objects under 20 lbs (e.g., papers, books, computers, tools, etc.). Moderate dexterity required (keyboard use, hand tools, coordination). Work may include cyclical stress due to monthly goals and deadlines and daily impact of decisions on others. Proficiency required in MS Office Suite, Visio, and Project. DisclaimerThe above statements describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with the position.