## What the Candidate Will Do **Your Impact:** As an Operations Manager, you will drive operational excellence across our merchant acquisition processes, leading a team of 30+ members while partnering with global stakeholders to scale our business efficiently. **Key Responsibilities:** 1. **Drive Process Optimization & Automation** - Identify operational bottlenecks and inefficiencies in merchant acquisition workflows - Partner with global Product, Engineering, and Operations teams to design and launch solutions that improve efficiency and scalability - Build and implement automation to reduce manual work and accelerate processes 1. **Lead Data-Driven Decision Making** - Analyze conversion rates, funnel metrics, and operational KPIs to identify highest-impact improvement opportunities - Use data insights to prioritize initiatives and allocate resources for maximum productivity - Build dashboards and reporting mechanisms to track team and process performance 1. **Manage & Develop High-Performing Team** - Lead, coach, and develop a team of up to 30 acquisition specialists - Provide daily guidance and feedback to improve individual and team performance - Foster a culture of operational excellence, accountability, and continuous improvement 1. **Incident Management & Issue Resolution** - Act as escalation point for critical bugs, system issues, or process failures - Partner with Engineering, Product, and global Operations teams to drive rapid resolution - Lead cross-functional incident response efforts to minimize business impact and maintain merchant experience * * * ## Basic Qualifications **What You'll Bring:** - **2+ years of professional experience** in Account Management, Business Development, Marketing, Operations, or related fields - **Bachelor's degree** or equivalent practical experience - **Data-driven mindset** with strong analytical and commercial judgment - **Operational agility**: Proven ability to adapt quickly to change and execute in fast-paced environments - **Prioritization skills**: Comfortable managing competing priorities and making trade-off decisions under pressure - **Communication excellence**: Outstanding listening, written, and verbal communication skills with ability to influence cross-functional stakeholders - **People management experience**: Track record of leading, coaching, or managing teams - **Language proficiency**: - Business-level Japanese (native or near-native) - Conversational English (able to communicate effectively in daily work settings) * * * ## Preferred Qualifications **Bonus Points:** - **Team leadership experience**: 1+ years managing or leading operational teams, preferably in high-growth or tech environments - **Advanced English proficiency**: Business-level English with ability to: - Communicate complex operational issues to global Product and Engineering teams - Drive product requirements and launch planning with international stakeholders - Present data insights and recommendations to senior leadership - **Technical aptitude**: Familiarity with SQL, data visualization tools (Tableau, Looker), or workflow automation platforms - **Process improvement frameworks**: Experience with Lean, Six Sigma, or similar operational methodologies - **Marketplace or platform experience**: Background in two-sided marketplace operations, merchant/restaurant management, or B2B sales operations - **Cross-functional project management**: Track record of leading initiatives across Product, Engineering, Marketing, and Operations teams Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).