Job Summary

The Site Solutions Associate is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trail contracts with CRO’s, clinical sites, and investigators. This includes control and oversight of the master site list, set-up of site payee details, payment terms, budget, and amendment of site records; upon receipt of applicable documentation. The Site Solutions Analyst is responsible for site communication throughout the lifecycle of a project and ensuring all submitted pass through payments have been made accurately and timely.

Summary of Essential Job Functions
 Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
 Identify and communicate opportunities for process improvement to the immediate supervisor
 Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with Sponsors.
 Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.
 Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments.
 Posts CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record
 Set-up initial CTA visit and reimbursable budgets.
 Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies
 Responsible for ownership, opening, monitoring and resolution of cases and site communications
 Ensure support to the clinical trial sites is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
 Ensures work is SSAE18 compliant where appropriate.
 Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures.
 Process site contact (payment notification/portal access), Principle Investigator (PI), tax ID, payee, name, address or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.
 Responsible for opening, managing and closing site administrative trackers
 Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study close out
 Responsible for the preparation of project specific status updates, site related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.
 Responsible for reporting on Site Solutions specific (site setups, invoices, customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings
 Acts as an escalation point for open site-specific issues
 Other duties as assigned

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.