About the role
We are seeking a highly skilled Siebel CRM Technical Support Engineer with strong functional analyst capabilities to support and optimize Oracle Siebel CRM 24.x environments. You will own complex incident resolution, performance troubleshooting, environment administration, and integrations—while also contributing to analysis, functional design, and integration testing with Oracle SaaS/PaaS solutions (particularly OIC, ORC, and ERP Cloud). You will collaborate closely with business and technical stakeholders to ensure requirement traceability, solution quality, and alignment with client processes.

 

Required qualifications

5+ years working with Oracle Siebel CRM, including production support and administration for 22.x–24.x; strong command of Open UI and Workspace. Strong understanding of Siebel Data Model, Business Components, Applets, Views, Workflows, EAI/EIM, and integration objects; proven experience with EIM data load strategies and error handling. Hands-on experience integrating Siebel with external systems—preferably via Oracle Integration Cloud (OIC) and/or SOAP/REST web services, including security (OAuth 2.0/OpenID Connect, SSL/TLS, certificates). Ability to read and evaluate SQL query execution plans generated by Siebel; solid knowledge of how SQL database engines work (e.g., Oracle Database). Deep Siebel SysAdmin knowledge; understands how Siebel works under the hood (components, tasks, sessions, parameters, server events, Gateway/SMS/SCM). Proficiency with Unix/Linux tools and shell utilities (head, tail, grep, sed, awk, find, etc.); comfort with log analysis and scripted troubleshooting. General knowledge of operating systems, networking (DNS, load balancing, firewalls, proxies), and web technologies relevant to Siebel Open UI. Excellent analytical, documentation, and communication skills with both business and technical stakeholders; able to drive requirement traceability and structured testing. English: intermediate to advanced (able to read technical documentation and participate in meetings).

Preferred qualifications

Experience with Oracle SaaS/PaaS integrations at scale (OIC patterns, mapping, orchestration, error handling, and monitoring). Familiarity with Oracle ERP Cloud and/or HCM Cloud (basic process and data flow understanding). Background in banking or financial services projects. Experience with performance engineering (AWR/ASH, SQL tuning), monitoring/observability (e.g., OEM, Prometheus/Grafana, Splunk/ELK), and capacity planning. Knowledge of Siebel 24.x capabilities such as IRM-driven updates, Repository/Workspace lifecycle, zero-downtime techniques, RESTful services, and Siebel Management Console automation. Exposure to containerization, cloud infrastructure, or DevOps practices (CI/CD, Infrastructure as Code) is a plus. ITIL Foundation certification or equivalent operational framework experience.

Core soft skills

Customer-centric mindset with a calm, methodical approach under pressure. Strong problem-solving and root-cause analysis; able to decompose complex issues across app, DB, and network layers. Ownership and accountability for incidents, changes, and deliverables; proactive risk identification. Collaborative communicator who can bridge business requirements and technical implementation. Organized, detail-oriented, and diligent with documentation and change control.

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

What you’ll work with

Oracle Siebel CRM 24.x (Open UI, Workspaces, EAI/EIM, REST/SOAP) Oracle Database and SQL tuning tools Oracle Integration Cloud (OIC), Oracle Recruiting Cloud (ORC), Oracle ERP Cloud Unix/Linux, shell scripting, and standard tooling Enterprise monitoring, logging, and ticketing platforms (ITIL-aligned)

Notes

This role may require periodic off-hours work for incidents, releases, and maintenance windows. Candidates should be familiar with enterprise security, privacy, and compliance best practices in regulated environments.