Job Title: Logistics Shipper Support

Note: Logistics expereince is not necessary. Must have strong customer service experience (preferably over the phone), problem solving skills, with a desire to grow within a major technical company in downtown Nashville!

Job Description

Join a dynamic team within the Transportation Operations division, focused on managing freight movements across North American fulfillment centers. This role offers an exciting opportunity to work in a rapidly growing area and contribute to a large-scale logistics network.

ResponsibilitiesCoordinate freight movements and ensure high levels of customer service between multiple parties.Maintain continual, tactical communication and account management with external customers such as carriers and vendors.Pull data from various databases using tools like Excel, Access, SQL, and perform ad hoc reporting and analysis.Review data related to appointment and arrival times, making business decisions and process improvements based on findings.Create narratives outlining weekly findings and variances to goals, and present these in review forums.Work within various time constraints to meet critical business needs while measuring and identifying activities performed.Lead initiatives to re-engineer business processes and identify root causes of defects to drive efficiency.Systematically escalate problems or variances in data to relevant owners and teams, ensuring resolutions are delivered.Develop performance metrics to assist in driving business results.Scope out business and functional requirements for tech teams to enhance software systems and tools.Essential SkillsBackground in transportation and logistics.Excellent customer service skills with a focus on operations.Strong computer and tech-savvy abilities.Problem-solving skills in logistics, transportation, intermodal, supply chain, freight, and dispatch.Proficiency in Excel and MS Office Suite.Additional Skills & QualificationsCustomer service experience with de-escalating and problem-solving.Experience managing customer accounts, conflict resolution, and escalation calls.Analytical experience with willingness to take calls and resolve inputs from various sources.Transportation and logistics experience is beneficial but not mandatory.Work Environment

Training hours are Monday through Friday, 8am to 4:30pm, for the first two weeks. Post-training, the work schedule remains Monday through Friday, 8am to 4:30pm. This position requires working 100% in-office.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Aug 18, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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