Our Vision - Great People, Great Food in a Fun Family Environment is our Vision. Description: Shift Manager typically has a wide range of responsibilities, which can include: + Lead and motivate a team of employees to ensure customer satisfaction, quality product delivery, and operational excellence + Ensure that all policies and procedures are followed by the company standards + Monitor employee performance and provide feedback on areas for improvement + Train new hires and existing staff on proper food preparation techniques, safety protocols, and best practices in customer service. + Manage the daily operations of the restaurant, including scheduling shifts, assigning tasks, and monitoring inventory levels to ensure optimal efficiency. + Maintain a clean and organized work environment, ensuring compliance with health and safety regulations. + Handle customer complaints and inquiries in a professional manner + Process payments and handle cash transactions accurately and efficiently + Oversee the opening and closing of the restaurant, ensuring that all equipment is properly shut down and secured + Develop strategies to increase sales and profitability + Analyze financial data to identify trends and opportunities for cost savings + Create weekly reports detailing sales figures, labor costs, and other key metrics Requirements: To be hired as a Shift Manager at McDonald’s, applicants must have a high school diploma or equivalent. Previous experience in a supervisory role is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to work in a fast-paced environment. Additionally, applicants must be able to work flexible hours, including nights, overnights, and weekends. A valid driver’s license is also required. McDonald’s also offers a variety of training programs to help employees develop their skills and advance their careers. Skills: McDonald’s Shift Manager employees need the following skills to be successful: Sales and Marketing: McDonald’s is a business, and as a shift manager, you may be responsible for generating revenue for the restaurant. This means that you may be expected to sell products and services to customers. You may also be responsible for marketing the restaurant, which means you may be expected to develop and implement marketing strategies to promote the establishment. Leadership: McDonald’s shift managers are responsible for supervising and directing their team members. As a shift manager, you are responsible for ensuring that your team members are completing their tasks correctly and safely. You may also be responsible for training new employees and delegating tasks to them. Conflict Resolution: Conflict resolution is the ability to de-escalate a situation and help people reach a mutually agreeable outcome. As a shift manager, you may be responsible for handling customer complaints, so it’s essential to be able to resolve conflicts effectively and positively. You can also use conflict resolution to help your employees work through disagreements. Staff Training: As a shift manager, you are responsible for training your employees on the proper procedures for their respective jobs. You should be able to provide clear instructions and offer constructive feedback to help your employees improve their skills. You should also be familiar with the company’s training programs and encourage your employees to participate in and complete them. Inventory Management: Inventory management is the process of tracking the supplies and materials required to operate a business. As a shift manager, you may be responsible for managing the restaurant's inventory. This includes knowing what supplies are needed, when they are required, and how to order them. Pay Rates Starting at: $14.00 to $16.00 Per Hour Negotiable based on skills or past work experience. Perks & Benefits: + Hourly starting wage depends on experience and shift + Flexible scheduling: Full-time, part-time, breakfast, lunch, late nights, weekends. + Free Uniforms + Full and part-time availabilities + Free meals during your shift + 30% off your meals when you are off + Opportunities for career advancement + English classes to improve your language skills at no cost + Tuition Reimbursement + A culture that encourages teamwork and community involvement + Stability in a company that is continuously growing This role is vital in the Restaurant, and each day in our restaurants presents unique experiences. No two days are ever the same, but typically, every day involves the following. Responsibilities: This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Requsition ID: PDX_MC_EB3C0CF7-B355-4FD1-9DA3-C1C801D3358A_83268 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.