PURPOSE

The Shift Leader (SL) reports directly to the General Manager (GM). The SL assists the GM in the achievement of the restaurant's people, operational and financial goals.

KEY ACCOUNTABILITIES

Essential Functions

People
Assists GM in achieving restaurant's staffing and development goalsAssists GM in monitoring/ improving employee moralePersonally coaches staff

Financial
Assists GM in achieving sales and profits to planDisplays urgency in correcting daily financial control deficiencies

Operations
Delivers/ improves delivery of QSC to franchise operational standardsOversee proper product preparation, rotation, portioning, cooking, and holding times

Health and Safety - Self
Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility.Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures.Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety.

Ensure consistent customer satisfaction:
Execute the MIC success routine and ensure responsibilities under people, customer, and service are completedEnsure that all Team Members complete their Shift Excellence tasks for their assigned position(s)Ensure that employees are clean and neat in appearancePersonally demonstrate that customer needs are the highest priorityEnsure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relations

Other Functions

Performs other duties as assigned.

DECISION-MAKING
Daily restaurant operationsRBD Group and Pizza Hut Brand strategy, mission and values

PARAMETERS FOR SUCCESS
Complete all essential functionsCompliance with all Brand and Company Standards and targetsGuests, in-store operators, operations management, office staff, maintenance, and vendors
COMPETENCIES + PROFESSIONAL JOB PROFILE
Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things doneCustomer-first mindsetStrong interpersonal skillsTeam player and willingness to learn mindset
Working Conditions
Minimal hazards. General restaurant working conditions.
Qualifications
High School Diploma

Physical and/or Medical Requirements
Must obtain a Tuberculosis Clearance Certificate.

$9.35 per hour -

Most Taco Bell restaurants are operated by independent franchises and they control their own employment policies and practices. Benefits available at franchised restaurants may vary. Confidential and Proprietary Information of Taco Bell, LLC. Franchise Optional. Check state and local requirements. Franchisees and licensees are responsible for their own restaurant operations, employment policies and practices.