Description

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project and audit support. 

Primary responsibilities include:

Reviewing legal and escheatment documents and determining appropriate action to takeGL ReconciliationProcedure UpdatesProcess ImprovementHanding customer, attorney and colleague phone inquiriesReporting daily volumes and creating action plansAdherence to risk management requirements, including regulatory and product changesProcessing of miscellaneous customer service requestsResearch and Problem SolvingGathering and reporting of statistical data

Preferred Skills/Experience:

Ability to research and problem solve complex issuesGL reconciliation/matching experienceStrong process improvement skillsStrong written and communications skillsAbility to work under pressure with efficiency and accuracyAbility to develop & sustain strong, positive working relationships with internal and external colleagues and  business partnersAbility to plan and prioritize workloadAble to work with all levels of colleagues from clerical to Senior ManagementWord and Excel proficientExcel – ability to create and update spreadsheetsAssociate’s or Bachelor’s degree a plus

The position is fully onsite 5 days a week

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.