We are looking for a talented **Service Technician (m/w/d) – New Energy Solutions** to join our team specializing in **Service** for our **New Power Department** in **Gross-Gerau, Hessen, Germany** with the primary place of work based in **Bremervörde** . **In this role, you will make an impact in the following ways:** + Performs on-site diagnostics and repairs on Fuel Cells and components, focusing on less complex issues to ensure minimal downtime for customers. + Delivers exceptional customer service by engaging professionally and courteously, anticipating needs, and ensuring prompt attention to concerns. + Utilizes specialized tools and follows procedures to accurately diagnose issues and complete repairs, ensuring quality and consistency. + Conducts preventative maintenance on Fuel Cell equipment according to schedules and standards, helping to extend equipment life and reliability. + Escalates unresolved or complex issues to senior technicians or supervisors, ensuring timely and effective problem resolution. + Completes all required documentation accurately, including service reports, timesheets, and warranty claims, supporting operational transparency and compliance. + Maintains tools and service vehicle in clean and operational condition, ensuring readiness and professionalism in the field. + Adheres to Health, Safety & Environmental policies, reporting any incidents or concerns to site management and supervisors to maintain a safe work environment.  **Qualifications** **Education/ Experience:** + Vocational diploma and valid electrical certification; apprenticeship as Power Generation/Electrical Technician preferred. + Local driving permit and hands-on experience with power generation systems. + Skilled in high and low voltage work. + Strong background in customer service and technical support.  **Responsibilities** **To be successful in this role you will need the following:** + Valid electrical work permit for Germany, ensuring legal compliance. + Skilled in electrical troubleshooting for quick issue resolution. + Confident in MS Office for service documentation and reporting. + Proficient in English.  **Job** Service **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Technician **ReqID** 2421597 **Relocation Package** No **100% On-Site** No