Our client, a leader in the financial services industry, is seeking an **Servicenow Technical Consultant** to join their team. As an **Servicenow Technical Consultant** , you will be part of the Infrastructure and Application Architecture support team, focusing on the tooling and automation of the Incident Management ecosystem. The ideal candidate will have innovative thinking, strong collaboration skills, and a proactive attitude, which will align successfully in the organization. **Job Title: Servicenow Technical Consultant** **Location: Jersey City, NJ/Richmond, VA (Hybrid -3 days onsite per week)** **Position type: 12+ months with high possibility of extension/Conversion** **Only W2!!** **Job Summary:** We are seeking a highly skilled and technically proficient **ServiceNow Technical Consultant** to join our team. This role requires hands-on experience with ServiceNow implementations, deep technical integration expertise, and a strong understanding of ITIL-based Incident and Problem Management processes. The ideal candidate will be a collaborative communicator, capable of working across multiple teams and engaging with senior stakeholders. **Key Responsibilities:** + Lead and execute the **technical implementation** of ServiceNow modules, including Incident, Problem, and Change Management. + Design and develop **custom integrations and workflows** within the ServiceNow platform to support enterprise-scale ITSM environments. + Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other IT operations tools. + Translate business requirements into technical solutions, ensuring alignment with ITIL best practices. + Provide **technical leadership** in ServiceNow architecture, scripting (JavaScript, Glide), and configuration. + Support continuous improvement initiatives by identifying opportunities to optimize ServiceNow usage and performance. + Communicate effectively with technical and non-technical stakeholders, including **managing upwards** to leadership. **Required Qualifications:** + **Hands-on experience** with ServiceNow implementation and configuration (minimum 3–5 years). + Proven expertise in **technical design and code-level integration** of ServiceNow within large, complex IT environments. + Strong understanding of **ITIL processes** , especially Incident and Problem Management. + Excellent **communication and stakeholder management** skills. + Ability to work independently and collaboratively in a fast-paced, dynamic environment. **Preferred Qualifications:** + ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD). + Experience with scripting languages (JavaScript, REST/SOAP APIs). + Familiarity with other ITSM tools and ecosystems (e.g., BMC Remedy, Jira, Splunk). + Experience in Agile or DevOps environments. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.