Why SoftwareOne?

 

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Job Summary

 

The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals.

 

Role & Responsibilities

 

Collaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.Architect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.Oversee platform security, data integrity, and compliance with organizational and industry standards.Provide strategic recommendations on technical best practices and industry trends.Mentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.Participate in pre-sales activities, including project sizing, scoping, and client demos.Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.Promote a positive work culture and continuous learning within the team.Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.Collaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.Actively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.

 

Success Criteria

 

(First 6 Months) 

Lead delivery architecture on 2-3 ServiceNow engagements for ITAMMeet or exceed delivery KPIsSupport 2-3 successful presales engagementsRefine and publish updates to ServiceNow ITAM OfferingsAlign ServiceNow ITAM offerings with other ITAM product servicesDefine, validate, and establish at least two AI offerings for clients

 

Organizational Alignment

The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM TechnologyCollaborate regularly among the broader ServiceNow and IT Portfolio Management teamsCoordinate with sales teams to support pre-sales engagements with clientsWorking with ITPM leadership to continuously  improve offerings, delivery efficiency, and value opportunities for clientsOpen communication and regular meeting cadence maintained with delivery leaders. 

 

What we offer

Generous pay with bonus structureIndependent environment without a lot of red tape where you are empowered to make decisionsSubstantial benefits package that includes:Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical IllnessWellness plan that includes credits to premiums and employer contributions towards the savings plan of your choiceAccess to EAP and concierge servicesPre-paid legal at no costAbundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)Employee stock purchase planLearning and development opportunities galoreTuition reimbursementAnd much more!Winning culture, inclusive environment, and friendly people all over the worldA remote-friendly organization, with colleagues working remotely either part or full-time 

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What we need to see from you

What you offer

 

Minimum Requirements

Bachelor’s or Master’s degree in an IT-related discipline, or minimum seven (7) years of relevant experience.5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.Deep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).Experience with Normalization Data Services configuration, import sets, transform maps, and external data sources.Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.Strong knowledge of platform security and integration best practices.Excellent communication, leadership, and stakeholder management skills.Willingness to travel (up to 15%) and adapt to changing office environments

Preferred Certifications

ServiceNow Certified Implementation Specialist – SAM (CIS-SAM)ServiceNow Certified Implementation Specialist – HAM (CIS-HAM)ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)ServiceNow Certified Application Portfolio Management (CIS-APM)ServiceNow Certified Data FoundationsITIL Foundation or higherServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus

 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

  

Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.