REQ#: RQ210576Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Transform technology into opportunity as a ServiceNow Service Portal Subject Matter  at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Service Portal Subject Matter, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performanceDesign, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experienceCreate and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirementsImplement and configure portal pages, themes, and brandingConfigure and design custom ServiceNow Workspaces to streamline workflows and improve efficiencyCustomize workspace layouts, components, and data visualizationsDevelop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow recordsDesign and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirementsUtilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchangeServe as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automationCollaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshopsMaintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standardsDevelop and maintain technical documentation, including process flows, design documents, and high-level architecture diagramsProvide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stabilitySupport business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimatesGrow junior talent through mentoring, partnership, and technical reviewsAuthor, review, and lead the creation of white papers and contract artifactsWork with end users, stakeholders, and management to define and create reports, dashboards, and data analysis productsMaintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditationsLead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvementCreate estimations on effort required to produce ServiceNow functionality

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Architect SME must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 10+ years of related experience
 

● Required Skills:

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modulesProven expertise in ServiceNow Service Portal development and custom widget creationProven experience with the configuration and optimization of ServiceNow WorkspacesStrong proficiency in JavaScript, AngularJS, HTML, and CSSProven experience with XML data digestion and generation, and integration with external systemsStrong proficiency with integration technologies like REST APIs, SOAP, and web servicesIn-depth understanding of ITSM processes and ITIL frameworksKeen understanding of modern web technologies and cloud computing architectural principles for cloud-based platformsExcellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deploymentAbility to identify, understand, document, and create functionality aligning with customer value streamsAbility to produce level of estimates and basic deployment plans for ServiceNow functionalityStrong organizational and time management skills while working in a rapid software development environmentAbility to identify and learn new technologies quicklyExcellent communication skills for collaborating with both technical and non-technical stakeholdersStrong analytical, problem-solving, and debugging skills

● Required Certification:

Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of startActive ServiceNow Certified Application Developer or ability to obtain within 30 days of startAdditional ServiceNow certifications strongly preferred

● Clearance Level: Must possess and maintain an active Secret Clearance

● US Citizenship Required

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.