Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Job DescriptionTransform technology into opportunity as a ServiceNow Service Portal Expert at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Service Portal Expert, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Implement and configure portal pages, themes, and branding
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Service Portal Expert must have:
● Education: Technical Training, Certification(s) or Degree
● Experience: 8+ years of related experience
● Required Skills:
Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven expertise in ServiceNow Service Portal development and custom widget creation
Proven experience with the configuration and optimization of ServiceNow Workspaces
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Proven experience with XML data digestion and generation, and integration with external systems
Strong proficiency with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
● Required Certification:
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
Additional ServiceNow certifications strongly preferred
● Clearance Level: Must possess and maintain an active Secret Clearance
● US Citizenship Required
● Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.