Job Description Insight Global is hiring a ServiceNow Project Manager to join one of our customers in Richmond VA. The ideal candidate will drive the design and implementation of ServiceNow Knowledge Base. This role is focused on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge Management content and processes to ServiceNow. Migration of knowledge related to security vulnerability remediation. Lead the migration of existing content and supporting processes from current state of confluence to the ServiceNow KB. Design how KB will be organized in ServiceNow. Structure hierarchy templates. Define personas involved. Develop a plan to maintain existing content. Collaborate with cross-functional teams to ensure seamless integration. Translate existing operating routines into target environment. Manage project routines and leadership communication to ensure leadership visibility of the work. Serve as an advocate coach-trainer to our team on the KMS module on SN. Develop and document workflows and procedures for the migration. Provide training and support to end-users post-migration. Pay rate is 62.10/hour. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1.) 7+ years of experience in design and implementation of knowledge module (KMS) in ServiceNow 2.) Working knowledge of other modules outside of KMS 3.) Strong knowledge of other ServiceNow platform modules (CMDB, ITSM). 4.) Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content. 5.) Excellent communication and project management skills.