As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform. Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems. Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems. Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development. Follow and enhance the scrum practices for continuous team processes improvement.  Collaborate with the Business Analysis team for producing estimates and agile delivery plans. Lead, manage and Mentor a team of senior and junior developers on their growth as professionals (technical and soft skills) Guide and inspire the team through technical issues and challenges.

Required qualifications, capabilities, and skills.

Bachelor’s degree in engineering or graduation from a reputed organization with 9-11+ years of applied experience in software development, with 4 years in ServiceNow platform implementation preferred. Experience working on IT Service Management applications like Incident, Problem and Change Management Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages Demonstrates strong understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Extensive knowledge of best practices developing in the ServiceNow platform including experience working on customizations, custom applications and integrations Hands on experience in ServiceNow platform implementing workflows, flows, business rules and scripts, including client scripts, fix scripts and schedule jobs. Excellent analytical, debugging and problem-solving skills Experience implementing inbound and outbound API integrations (REST) Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred) Ability to work in large, collaborative teams to achieve organizational goals with strong communication skills. Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

Exposure to other modules like HRSD, CSM, ITBM ITSM Implementation Specialist certification in ServiceNow Fluent in English