REQ#: RQ213071Public Trust: BI Full 6C (T4) Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trendsBuild and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modulesWork with end users, stakeholders, and management to define and create reports, dashboards, and data analysis productsCustomize user interfaces, forms, and workflows to align with business needsScript and automate processes, data imports, and report generation to enhance efficiencyConnect ServiceNow with other systems using REST/SOAP APIsPerform platform health checks, upgrades, and user/role managementEnsure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governanceProvide end-user support and troubleshooting for issues related to integrated processes and platform functionalityParticipate in IT-related technical processes reviews, postmortems, and continual process improvementMaintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Senior must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 3+ years of related experience
 

● Required Skills:

Strong proficiency with ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilitiesProficiency with ServiceNow Reporting and Performance Analytics (PA)Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDBExperience with JavaScript and GlideScriptExperience with REST/SOAP APIsExperience with SQLUnderstanding of ACLs, UI Policies, and Business RulesAbility to analyze requirements, troubleshoot issues, and develop effective solutionsAbility to identify, understand, document, and create functionality aligning with customer value streamsOrganizational and time management skills while working in a rapid software development environmentAbility to identify and learn new technologies quicklyGood communication skills for collaborating with both technical and non-technical stakeholdersEffective analytical, problem-solving, and debugging skills

● Certification(s):

Required: ServiceNow Certified Systems AdministratorStrongly Preferred: Additional ServiceNow certifications

● Clearance Level: Must be able to pass a background check and obtain a position of public trust with the FDIC prior to start

● Location:

Hybrid at GDIT’s Integrated Technology Center in Bossier City, LouisianaCandidates within Louisiana outside the range of our office may be considered for remote work
 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.