Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Business Needs, Requirements Gathering, User Acceptance Testing (UAT)

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

A ServiceNow Business Analyst (BA) bridges business needs and technical solutions by gathering requirements, designing workflows, and implementing improvements within the ServiceNow platform, focusing on modules like ITSM, HRSD, and CSM, acting as a key liaison between stakeholders and developers, and ensuring solutions align with business objectives through testing and documentation. Key responsibilities include process mapping, user story creation, UAT, stakeholder management, and ensuring best practices, often using Agile/Scrum, with skills in platform configuration and sometimes scripting. 

Key Responsibilities

Requirement Gathering: Collaborate with users and stakeholders to elicit, analyze, and document business needs for new features or enhancements.Process Design: Map existing processes and design optimized workflows within ServiceNow, focusing on automation and efficiency.Solution Implementation: Translate requirements into user stories, functional specifications, and process flows for development teams.Testing & Validation: Participate in testing (UAT), create test cases, and ensure delivered solutions meet quality standards.Liaison: Act as the primary communicator between business stakeholders and technical teams.Support & Training: Assist with user training and documentation. 

Common ServiceNow Modules Involved

IT Service Management (ITSM): Incident, Problem, Change, Asset Management.Customer Service Management (CSM).HR Service Delivery (HRSD).Service Portal, Virtual Agent, CMDB. 

Typical Qualifications & Skills

Experience: Several years in Business Analysis, with specific experience in ServiceNow projects.Platform Knowledge: Solid understanding of the ServiceNow platform, its capabilities, and core modules.Methodologies: Familiarity with Agile/Scrum.Technical Skills (Vary): User Story writing, Process Mapping, Flow Designer, basic scripting (JavaScript), integration concepts.Certifications (Helpful): ITIL Foundation, ServiceNow Certified System Administrator/Business Analyst. 

Key Skills

Strong communication and stakeholder management.Problem-solving and critical thinking.Ability to bridge technical and non-technical communication. 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans