Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Architect
Position: AC
Experience: 8+ years ServiceNow experience with 2+ years hands‑on ITOM Health architecture.
Category: Software Development
Job location: Bangalore / Chennai / Hyderabad
Position ID: J1125-1219
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Role Summary : Own end‑to‑end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns that reduce event noise, speed up triage, and improve service health. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.
Key Responsibilities:
. Lead client workshops: discovery, requirements, use‑case definition, and success criteria (MTTD/MTTR, noise reduction, actionable insights).
. Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
. Define normalization, de‑duplication, correlation, and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
. Leverage Event Intelligence and AIOps (alert clustering, anomaly detection, probable root cause).
. Architect HLA pipelines: source onboarding, parsers/patterns, enrichment, retention and search performance; enable log‑to‑event insights.
. Design incident/major incident auto‑creation, assignment, suppression; maintenance windows; business service health scores.
. Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
. Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
. Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
. Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
. Promote security by design, RBAC, and performance best practices; support compliance requirements.
. Provide thought leadership on Now Assist for ITOM and gen‑AI assisted operations; contribute to proposals/estimates.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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