Job Title: ServiceNow Architect Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Job Description: ServiceNow Enterprise Architect** **Location: San Francisco (SFO), CA (Onsite- 5 days a week)** **Overview:** We are seeking a highly skilled **Senior ServiceNow Architect** to lead the design, development, and optimization of our ServiceNow platform. In this role, you will be responsible for defining technical architecture, building scalable solutions, and ensuring the platform aligns with business needs. You’ll collaborate with business stakeholders, IT leaders, and development teams to deliver **robust, user-friendly, and enterprise-grade ServiceNow applications** . **Key Responsibilities:** + Define and maintain the **overall architecture and roadmap** for the ServiceNow platform. + Design, develop, and implement **ServiceNow solutions** across ITSM, ITOM, HRSD, CSM, or other modules. + Provide **hands-on engineering expertise** to configure, customize, and integrate ServiceNow with enterprise systems. + Lead **technical design reviews** , ensuring adherence to coding standards and best practices. + Collaborate with business analysts, product owners, and process owners to translate requirements into technical solutions. + Ensure platform scalability, security, performance, and compliance with organizational standards. + Mentor ServiceNow developers and provide **technical leadership** across multiple projects. + Stay up-to-date on **ServiceNow releases, features, and industry trends** to drive continuous improvement. **Qualifications:** + Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience. + 7+ years of professional experience in software engineering, with at least 3+ years of **ServiceNow development and architecture** . + Strong expertise in **ServiceNow modules** (ITSM, ITOM, HRSD, CSM, etc.). + Proficiency in **JavaScript, AngularJS, HTML, CSS** , and ServiceNow scripting (Business Rules, UI Policies, Client Scripts, etc.). + Experience with **ServiceNow integrations** (REST/SOAP APIs, MID Server, web services). + Solid understanding of **ServiceNow data models, workflows, ACLs, and performance tuning** . + Familiarity with **ITIL processes and best practices** . + Proven ability to design and deliver **scalable enterprise ServiceNow architectures** . **Nice to Have** + ServiceNow **Certified System Administrator (CSA)** and **Certified Implementation Specialist (CIS)** certifications. + ServiceNow **Certified Application Developer (CAD)** or **Certified Technical Architect (CTA)** . + Experience with **DevOps practices** , CI/CD pipelines, and automated testing within ServiceNow. + Knowledge of **cloud platforms** (AWS, Azure, GCP) and enterprise integrations. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $106,087 -$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is 09/09/2025. Location: USA Fremont CA Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .