REQ#: RQ213246Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

We are seeking an innovative ServiceNow Developer to join our corporate Alliance team. You will develop and implement cutting-edge service

management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/NowAssist capabilities for large-scale government infrastructure. This is a hands-on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines.

ServiceNow Development & Architecture

Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modulesBuild custom applications and integrations that extend platform capabilitiesImplement healthcare-specific workflows including patient service management, health IT operations, and clinical IT supportDevelop Strategy Management solutions for federal IT modernization roadmapsCreate reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

Design comprehensive Configuration Management Databases with healthcare-specific CI relationshipsImplement IT asset discovery, tracking, and dependency mapping for complex federal environmentsBuild CMDB integration pipelines connecting legacy systems to ServiceNowEstablish data governance and CI lifecycle management processesOptimize asset intelligence for compliance reporting (FedRAMP, DoD Impact Levels)

Healthcare Service Management

Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidentsBuild workflows supporting HIPAA compliance, security incident response, and change management for healthcare systemsImplement SLA management for healthcare SLAs with escalation and reportingCreate dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)Build efficient JavaScript/GlideScript solutions avoiding common performance pitfallsImplement caching strategies and query optimization for enterprise deploymentsConduct platform audits and remediation of technical debt

Innovation & Problem-Solving

Think beyond standard implementations, bring creative solutions to complex requirementsEvaluate emerging ServiceNow capabilities and propose innovative applicationsPrototype solutions quickly and iterate based on user feedbackChampion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

Create comprehensive technical documentation for custom developmentDevelop runbooks and operational procedures for support teamsConduct knowledge transfer sessions with client teams and federal IT staff

Experience & Certifications

5+ years of ServiceNow development experience (certified ServiceNow Developer preferred)Demonstrable expertise in ITSM, IT Modernization, and CMDB modulesDeep experience with JavaScript, GlideScript, and ServiceNow APIsExperience with integration platforms (REST/SOAP APIs, middleware solutions)Track record of successful large-scale ServiceNow implementations

Technical Skills

Advanced ServiceNow development: custom table extensions, business rules, script includes, client scriptsDatabase design and optimization for enterprise scaleIntegration architecture and API developmentSQL proficiency for direct database queries and optimizationUnderstanding of IT operations, service management, and healthcare IT domains

Professional Attributes

Fast-moving, results-oriented mindset—delivers quality solutions quicklyOut-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.Strong problem-solver who handles ambiguity and complexityExcellent communication skills for cross-functional federal teams

Proactive learner committed to staying current with ServiceNow releases and industry trends

Clearance

Must be able to obtain and maintain a Top Secret clearance.Due to the need for a Top Secret clearance, US Citizenship requiredLocation: Hybrid to the Falls Church, VA office and willing to work in office a minimum of three (3) days per week

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays