Service Supervisor **Cottingham & Butler/ SISCO** 1 Positions ID: 5072412008 Posted On 01/15/2026 **Job Overview** **SISCO,** a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers. **Essential Functions:** + Ensure direct reports meet performance and accuracy goals. + Lead, coach, and develop team members through training, feedback, and recognition. + Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth. + Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs. + Maintain turnaround times and call standards that meet or exceed client and SISCO expectations. + Manage daily workflow and projects related to PPO and Provider Maintenance **Experience:** + Medical claims and customer service supervisor experience preferred **About SISCO:** SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA. For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler) Primary Contact 12213 Human Resources , 563-587-5104 Phone Phone Phone 563-587-5922 Fax careers@cb-sisco.com Email True False True **Job Details** Categories Building and Grounds Customer Service Education Environmental/Quality Assurance/Safety Graphic Design/Social Media Health Care Insurance Maintenance/Repair Location Dubuque, IA Job Type Employee Full/Part Company ID 943 Job REQ # 5072412008 \# Positions 1 Start Date 20260115 End Date 20260224 Featured Job TH Ad TH Comments **Similar Jobs** Member Services Coordinator Cottingham & Butler/ SISCO Service Representative Express Employment Professionals Customer Service/Sales Representative Express Employment Professionals Membership Services Representative-FT Dubuque Community Y Membership Services Representative-PT Dubuque Community Y Retail Customer Service Kwik Stop Customer Service Representative Cottingham & Butler/ SISCO Seasonal Client Service Representative Cottingham & Butler/ SISCO Service Representative - Licensed Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO **Share this Job** Cottingham & Butler/ SISCO **About the Company** **ABOUT THE COTTINGHAM & BUTLER COMPANIES** Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.