Service Representative (Call Center) **Express Employment Professionals** 1 Positions ID: 14186621 Posted On 06/19/2025 Refreshed On 02/02/2026 **Job Overview** Express Employment Professionals is seeking a **Customer Service Representative** to join a call center team in Downtown Dubuque. This role is ideal for someone with strong communication skills who thrives in a fast-paced environment. **Key Responsibilities:** + Handle inbound calls related to insurance and claims inquiries + Provide accurate and professional assistance to customers + Complete follow-up calls and emails as needed + Maintain accurate records in internal systems + Collaborate with teammates and cross-functional departments **Requirements:** + Excellent verbal and written communication skills + Prior customer service experience preferred + Basic computer skills and data entry proficiency + Comfortable working in a high-volume call center setting **How to Apply:** Email your resume to lauren.cordes@expresspros.com. Express Employment Professionals is an **Equal Opportunity Employer** . Primary Contact 1756909463549 Morgan Schaul Front Office Coordinator, (563)583-1600 Phone Phone Phone Fax Morgan.Schaul@expresspros.com Email True True True **Job Details** Categories Customer Service Insurance Labor Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1011 Job REQ # 14186621 \# Positions 1 Start Date 20250619 End Date 20260404 Featured Job TH Ad TH Comments **Similar Jobs** Service Representative - Licensed Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO Claims Representative Cottingham & Butler/ SISCO Administrative Service Coordinator Managed Solutions Group Membership Services Representative-FT Dubuque Community Y Customer Service/Sales Representative Express Employment Professionals Membership Services Representative-PT Dubuque Community Y Retail Customer Service Kwik Stop Customer Service Representative Cottingham & Butler/ SISCO Seasonal Client Service Representative Cottingham & Butler/ SISCO **Share this Job** Express Employment Professionals **About the Company** **About Express** **On a Mission to Put** **a Million People to Work** Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care. If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more. For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals. Follow our Facebook Page! Facebook.com/ExpressDbq