Remote Work: No

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.

The Managed Services team is looking for a Service Delivery Manager to be responsible for DMS white-gloves clients. The successful candidate will be responsible for overseeing the delivery of managed services to our clients, ensuring high levels of customer satisfaction, and driving continuous improvement initiatives.

Responsibilities:
Collaborate with a team of service delivery professionals, including Service Desk Analysts, Incident and problem Managers, and Service Delivery Coordinators, providing guidance to ensure the highest level of performance.Develop and maintain strong relationships with key stakeholders, both internally and externally, to understand client requirements and expectations. serving as the primary point of contact for service delivery-related matters.Collaborate with internal stakeholders, including sales, operations, and technical teams, to ensure alignment and coordination of service delivery efforts.Define and implement service delivery strategies, policies, and procedures to ensure the efficient and effective delivery of services.Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) and take corrective actions as necessary to address any issues or deviations.Conduct regular service reviews with clients to review performance, discuss service improvements, and identify opportunities for growth.Act as a point of escalation for complex service issues, working closely with technical and incident management teams to resolve incidents and minimize service disruptions.Champion a culture of continuous improvement within the service delivery team, driving initiatives to enhance processes, tools, and capabilities.Develop and deliver service performance reports and presentations for management and clients, highlighting achievements, challenges, and areas for improvement.Stay abreast of industry trends, best practices, and emerging technologies in service delivery management, and apply this knowledge to enhance service offerings.Mentor and coach team members to foster professional development and ensure high levels of performance and engagement.
Qualifications:

Preferred Work Experience (years): Minimum of 5 years of experience.

 

Strong leadership skills to be able to lead a remote
global multi-cultural teamStrong qualitative, strategic and problem-solving skillsExcellent interpersonal, communication and relationship
management skillsExcellent leadership and people management skills, with the ability to motivate and inspire team members to achieve goals and objectives.Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.Solid analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.Certification in IT service management (e.g., ITIL v4 Foundation, PMP, PRINCE2) is highly desirable.Experience working in a client-facing role and managing relationships with external stakeholders.Knowledge of cloud technologies, cybersecurity, and digital transformation initiatives is a plusAbility to travel within and out of UK

Benefits:

5 weeks of vacation, 5 sick days and 4 volunteer days paid off.Multisport card at a reduced price.Meal contribution.Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.Annual bonuses based on financial results.Yearly salary increases according to individual performance.Employee referral bonus for bringing New Talent to Zebra.Free beverages and fruit days (coffee, tea, milk available in our kitchenette).Life & Pension insurance contribution.New modern and multifunctional workplace at Vlněna Office park in the city centre Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.