**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Senior Global Business Operations Specialist is an advanced subject matter expert, responsible for managing and providing expertise on the delivery of Global Business Services (GBS) services and achieves exceptional customer service, in line with GBS strategy. **Key responsibilities:** + Builds effective relationships with GBS customers. + Promotes a shared ethos of customer focus and service excellence. + Ensures service agreements are clearly understood and upheld. + Holds regular review meetings with internal and external stakeholders and ensures regular communication of status. + Employs a data-driven approach to performance management. Converts CPIs, KPIs and GPIs reporting into actionable items with assigned owners. + Establishes and manages agreed SLAs with GBS customers. + Reports regularly to stakeholders on performance metrics including KPIs. + Acts as the point of escalation to resolve issues and complaints. + Support continuous improvement and organization development activities. + Works collaboratively to achieve process excellence and strong compliance. + Supports resolution of process issues. + Drives innovation in collaboration with process owners and business to achieve efficiencies and keep up with market trends. + Coordinates changes with Service Providers (e.g. directing the change management process and executing Change Board meetings). **To thrive in this role, you need to have:** + Detailed practical process knowledge in one or more of the following functions (Finance, HR, opportunity-to-cash, source-to-pay). + Strong understanding and experience of data-led management. + Strong interpersonal skills able to build effective relationships with key stakeholders. + Conflict management and negotiation (overcomes obstacles to find mutual solutions). + Customer focus (dedicated to meeting the expectations and requirements of customers). + Problem solving (creative in identifying pragmatic solutions). + Process management (committed to continuous improvement). + Fluent written and verbal communication and presentation skills (able to convey ideas concisely and persuasively). + Willingness to work in a global environment where travel maybe required. **Academic qualifications and certifications:** + Bachelor’s degree o equivalent in business management or engineering or a related field. **Required experience:** + Advanced experience managing outsourced service delivery in a Global organization. + Advanced experience in project management. **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .