Service Manager Department: DeVivo Truck & Trailer Location: Falmouth, ME START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3624055&source=3624055-CJB-0) DeVivo Truck & Trailer currently has a full-time Service Manager opening at our Falmouth, ME shop. For generations, DeVivo Truck & Trailer has been dedicated to serving drivers, fleets, and businesses with the trucks, parts, and services they rely on. We-re more than a dealership - we-re a trusted partner committed to keeping you on the road and driving your business forward. Backed by industry expertise and long-standing partnerships with leading manufacturers, our team takes pride in delivering reliable products and customer-first solutions. Whether you-re looking to purchase, service, or learn more about the latest in trucking and trailers, we-re here to help every step of the way. Learn more about us at www.devivocompanies.com. Why You Will Love Working Here: + Certification reimbursement + Promotion opportunities - we promote from within + Medical & dental insurance + Life insurance + 401k plan with company match + Flexible spending account + Flexible scheduling options + Paid time off + Uniform & boot program + Paid training + Factory training + Modern, clean, bright & well heated shop Primary Responsibilities: + Oversees Service Department and provides leadership and direction to achieve company objectives + Manage growth strategies that are in line with company goals and objectives + Participate in the preparation and administration of the annual operating budget + Promotes harmony and teamwork within and across all departments + Participate in the preparation of marketing plans to attract new and repeat business. + Adheres to all applicable federal, state, and local regulations impacting operations. + Oversee recruitment, hiring, termination, training, and yearly performance evaluations for all service personnel + Develop efficient service team including service advisors, shop and mobile service technicians + Ensure quality control to meet customer satisfaction and comply with OEM and industry standards. + Understand and promote safety, environmental and company policies + Promote and uphold a high standard of professionalism within the workplace. + Plan, monitor, and evaluate productivity and financial goals on a daily, weekly, and monthly basis, and make adjustments as necessary. + Engage in company provided training and education to stay updated on operational, technical, and strategic needs for excellent customer service + Assist service advisors and parts personnel with job scheduling, preparing quotes, and handling customer interactions. Position Requirements: + A minimum of five years of relevant dealership management experience in the areas of heavy-duty truck, bus, and/or transport refrigeration service + Understanding of fundamental business systems, financial principles, and practices + Facilitate relationships with customers, manufacturers, vendors, and suppliers + Proficient with computer operation/usage + Demonstrates exceptional skills in problem-solving, administration, and management + Strong verbal and written communication skills + Normal shift hours: Monday to Friday, 7:30 AM to 5:00 PM, with occasional after hours phone support as needed Questions? Call/text Frank at (781) 770-9173 or frank.vardaro@dattco.com. Jobiak Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes. START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3624055&source=3624055-CJB-0)