Looking for a service engineer suitable for BPS products portfolios. Candidate should be knowledgeable about electronics, electrical and instrumentation background. The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Main Responsibilities & Tasks: + Provide service and customer support during field and inhouse visits or dispatches + Manage all on site installation, repair, maintenance and test tasks + Diagnose errors or technical problems and determine proper solutions + Produce timely and detailed service reports + Ensure the timely and correct documentation of processes + Operate vehicle in a safely manner and use field automation systems + Follow all company's filed procedures and protocols + Cooperate with technical team and share information across the organization + Comprehend customer requirements and make appropriate recommendations / briefings + Contact customers concerning processes of the customer file + Build positive relationships with customers Qualification & Skills: + Bachelor’s degree or technical qualification in Electronics, Electrical, Instrumentation, or a related engineering discipline. + 5-10 years of proven field service experience, preferably within biotechnology, pharmaceutical, life sciences, or complex equipment environments. + Strong hands-on experience in troubleshooting, testing, repairing, and servicing technical systems. + Solid understanding of automation, control systems, and software interfaces. + Ability to read and interpret technical manuals, schematics, wiring diagrams, and validation documentation. + High customer orientation with a solution-driven mindset. + Strong analytical, diagnostic, and problem-solving capabilities. + Ability to work independently, manage time effectively, and meet service SLAs. + Familiarity with mobile tools and field service automation systems. + Excellent command of spoken and written English. + Willingness to travel frequently within the assigned region and work flexible shifts as required. About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers