Our client, a leader in digital advertising solutions, is seeking a Service Engineer 1 to join their team. As a Service Engineer 1, you will be part of the Global Support department supporting the Ads Technical Support team. The ideal candidate will have strong problem-solving skills, a proactive mindset, and excellent communication abilities which will align successfully in the organization. **Job Title:** Service Engineer 1 **Location:** Remote - Redmond WA preferred **Pay Range:** $30/hr - $35/hr **What's the Job?** + Perform deep technical investigations to isolate and solve complex performance issues for Microsoft Advertising customers & partners. + Take ownership to resolve customer issues in accordance with service level agreements (SLAs), balancing speed and quality. + Contribute to product improvements by filing bugs and design change requests, assisting developers in fixing and shipping them to production. + Drive root cause analysis and service improvements in collaboration with various Engineering teams. + Create process or troubleshooting documentation that enables knowledge sharing for Tier 1 and Tier 2 support teams. **What's Needed?** + Minimum 3 years' experience in a technical support or software development organization. + Minimum 3 years of practical experience running online systems built on Azure or similar cloud providers. + Minimum 2+ years of experience in SQL and Kusto, with strong proficiency in writing complex queries and optimizing data retrieval. + Bachelor's degree in computer science, Engineering, Data Science, Information Technology, or a related technology discipline; or equivalent technical experience. + Proven ability to provide excellent customer service and build strong team relationships. **What's in it for me?** + Opportunity to work with some of the brightest minds in the digital industry. + Engagement in innovative projects that drive product improvements and customer satisfaction. + Collaborative work environment focused on results and professional development. + Chance to influence product roadmaps and contribute to business decisions. + Potential for career growth and extension of contract based on performance. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.