Returning Candidate? Log back in! Service Engineer – Pump Systems Job ID 5371 # Positions 1 Category Other - Other Country United States City Tucson State AZ Overview

The Service Engineer provides technical support via telephone or computer and leads improvement initiatives related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products. This role involves a combination of remote diagnostics, technical project work, customer support, and in‑person training delivery.

Responsibilities Provide high quality technical phone support to customers, distributors, and field personnel.Conduct thorough root cause analysis of issues and implement corrective actionsIdentify, document, and execute quality improvement and process improvement projects, including development of technical training materialComplete assigned projects and report summaries of work completion to managementEnsure all phone support and projects meet Service Level Agreement (SLA) requirementsDiagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)Remotely support technicians during installation, maintenance, or repair projectsPrepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.Track, report, and follow-up on product and technical issues using established processes.Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotationTravel up to 10% for field service support and relationship outreach with customers, distributors, and contractors. Qualifications

MINIMUM QUALIFICATIONS:

S. Degree in Engineering or technical field, plus 3+ years of relevant experienceStrong hardware and software troubleshooting skillsexcellent verbal, written, and interpersonal communication skillsAbility to work collaborate both with co-located and remotely located colleagues.Understanding of integrated mechanical and electrical systems

 

DESIRED QUALIFICATIONS:

Fluency in Spanish or other foreign language(s)5+ years of relevant experience S. Degree in Engineering or technical fieldDirect customer service and technical support experienceExperience with programming to include Programmable Logic Controller codeIrrigation and golf course service and Irrigation Central Control programming experienceBackground in electrical or mechanical engineeringExperience with personnel management and project management

Rain Bird is an Equal Opportunity Employer.

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