**About Us** We are a third-generation commercial HVAC contractor that serves the Mid-South region. Our skilled engineers and technicians design, install, service, and maintain the critical systems to help ensure clients’ facilities are consistently comfortable, productive, and profitable. **Job Summary** WALKER-J-WALKER, INC. The HVACServiceDispatcher is responsible for efficientlycoordinating and scheduling service calls,dispatching technicians,and ensuring excellent customer communication. Thisrole requiresstrongorganizationalskills,multitaskingability, andknowledgeofHVACsystemsto prioritize urgentservice requestsandoptimizetechnicianroutes. \#walker **Essential Duties & Responsibilities** + Schedule anddispatchHVACservicetechnicians basedonurgency, location,andtechnicianavailability + Answerincomingcustomer calls, assess serviceneeds + Communicateeffectivelywith customers,technicians,andmanagement toensuretimelyservicedelivery + Monitor technician progress,adjust schedulesin real-time for emergencies, provide updates tocustomers, enterp-card receiptsandapprove technicians timefor + Maintain detailed records ofservicecalls,workorders, and technicianassignmentsin dispatchingsoftware + Handlecustomer complaints or concerns professionally and escalateissueswhenneeded **Qualifications** + Experience:1+yearsindispatching + TechnicalKnowledge: BasicunderstandingofHVACsystems,terminology,andservice workflows + Communication: Excellentphoneetiquette and abilityto interactwith customers andtechnicians clearly + SoftwareProficiency: Familiaritywith dispatching software + Organization:Strongmultitaskingand prioritization skillsina fast-pacedenvironment + Problem-Solving:Ability to thinkquickly and adjust schedulesforemergencies or delays + Prior HVAC industry experience isaplus **Work Environment** Office-based with occasionalhighcall volumes **Equal Opportunity Employer** As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled **Affirmative Action Policy** Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=129414&hashed=2079416688) . **Notice to Prospective Employees** Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Email a Friend Email a Friend **Job Locations** _US-TN-Memphis_ **ID** _2026-47513_ **Company** _Walker-J-Walker, Inc._ **Category** _Operations Services_ **Position Type** _Full-Time_ **Location Type** _Onsite_ **Posted Date** _3 weeks ago_ _(1/8/2026 2:59 PM)_