Job Description We are seeking an onsite Service Desk Technician to provide front line technical support within our Los Angeles office. This technician primarily handle walk ups, device troubleshooting, basic A/V readiness, and day to day end user assistance. • Provide onsite walk up support, completing ticket intake, triage, basic troubleshooting, and accurate asset tagging for end user devices. • Resolve Tier 1 issues using established runbooks; escalate out of scope or complex problems to senior technicians with complete diagnostic details. • Support workstation setups, peripheral replacements, and device readiness for day to day office operations. • Perform daily checks on A/V and video conferencing equipment; assist with small in office event setups as needed. • Assist with device/software deployments by prepping hardware and following deployment procedures. • Maintain clean ticket notes and ensure updates to asset statuses and documentation tools. • Follow secure intake/handoff procedures and basic isolation steps when directed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 2+ years' experience in a desktop support role. • Experience with conference room/ AV set up. • Strong customer service mindset; comfortable supporting employees in person. • Strong understanding of common Windows device issues, Office 365, etc. • Experience working with a ticketing system, Jira preferred. • Ability to follow structured runbooks and checklists with consistency. • Comfortable lifting and moving computer equipment (up to ~30 lbs). • Experience troubleshooting Mac devices. • Experience troubleshooting Autodesk Revit issues. • Event set up experience. • Passion for architecture and/or design space.