Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Desk Technician for a global medical device client in Auburn, MA

 Contract | Onsite | $34 - $41 per Hr. depending on qualifications
We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed.
Key Responsibilities
Serve as the first point of contact for IT incidents and service requests

Respond to support requests via phone, remote tools, and deskside support

Gather required information to diagnose and resolve technical issues

Resolve issues at first contact when possible; escalate when necessary

Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals

Use remote support tools to assist users

Manage user accounts, groups, and permissions in Active Directory

Document issues, resolutions, and follow-up actions accurately
Required Qualifications
1–3 years of experience in an IT support or Service Desk role in call center or with customer facing technical support

Strong knowledge of Windows OS (Windows 10, Windows 11, Windows Services)

Experience with remote desktop and remote support tools

Ability to diagnose and resolve hardware and software issues

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

Experience using Active Directory to manage users and  permissions
Preferred Qualifications
Familiarity with macOS and/or Linux

A+ certification

Experience supporting remote users
Skills & Competencies
Strong communication and customer service skills

Excellent time management with the ability to prioritize multiple requests

Problem-solving mindset with attention to detail

Professional, positive, and adaptable in a fast-paced environment

Ability to work well independently and within a team

Comfortable presenting recommendations to management

Able to navigate conflict resolution professionally

Enthusiastic about technology and continuous learning
Education
High School Diploma or equivalent required
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.