**Service Desk Specialist** **Lviv, UA** **Full-time on site/hybrid (Lviv)** Are you passionate about IT support, systems administration, and user assistance? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our dedicated IS/IT team. In this position, you will be able to apply your technical skills in a global environment, cooperate with Nestlé colleagues across the globe, and grow your career within the world’s largest FMCG company. We’re proud to be an active equal opportunity employer, enhancing diversity & inclusion in our company. **You are:** + University graduate, preferably in IT or related field + Experienced in Microsoft Operating Systems (Windows 11, Windows Server 2016) + Familiar with Service Desk Systems, LAN/WAN, phone, and printing equipment + Skilled in resolving hardware/software technical issues + Comfortable with general IT administration tasks + A strong communicator with a service-oriented mindset + Capable of working under pressure and learning quickly + English speaker at intermediate level (written and spoken) **With you we will:** + Provide technical assistance and support for incoming queries and issues + Deliver corporate software support and troubleshoot user issues + Resolve technical problems with network infrastructure and related systems + Prepare technical documentation and user instructions according to standards + Install and configure computer systems and peripherals + Ensure proper setup of workstations, including new equipment and upgrades + Support meeting equipment setup and maintain asset inventory + Conduct IT inductions and assist in trainings + Perform standard software installation in accordance with Nestlé standards **What’s in it for you:** + Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leave, medical insurance, IT Club discount program + Official employment + Personal & Professional development opportunities + International environment and diverse team + Relocation package or possibility of distance work **How we will proceed:** You send us your CV → We contact relevant applicants → Interview with a Recruiter → Interview with Hiring Team → Job Offer communication to the Finalist → First working day **Sounds exciting? Submit your CV today!**