Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Service Desk Officer for the TAC2O systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

Job Duties/Responsibilities:

• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests in support of a customer's mission-oriented IT infrastructure.

 • The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.

• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.

• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.

• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.

• This job requires responsiveness and courtesy in customer interactions.

Required Clearance:

TS/SCI, Poly (#tssci) (#polygraph)

Required Qualifications:

Education requirements are flexible depending on experience.

• The following skills / prerequisites are required:

Excellent verbal (Phone customer interaction skills) and written communication skills.o Experience with general information technology.o Willingness to work in Northern Virginia (Reston)

• Ability to work both as part of a team and independently.

• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing   Environment (CE) for certification.

Desired Qualifications:

Experience with WAN / LAN / Networking Technologies.Experience with MS Windows, Linux Administration.Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.).Experience using SolarWinds or other IT Management system.Experience using ServiceNow or other ticket-tracking system

Our Service Desk Officer's earn between $80,000-$160,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Reston, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-97764 Date posted 01/16/2026