As a Service Desk Agent, you’ll be hybrid working in the Rosedale office  (3 days a week) and be the first point of contact for our large enterprise customers; managing incoming calls, emails and chats with professionalism, empathy and efficiency. You’ll troubleshoot technical issues, resolve customer queries wherever possible at first contact, and collaborate closely with Tier 2 and Tier 3 teams when escalation is required.
This is a hands on, customer facing role that suits someone who thrives in a fast paced environment, enjoys solving problems, is naturally interested in technology and takes genuine pride in delivering outstanding customer experiences.

What you’ll be doing
•You’ll be the first point of contact for our enterprise customers, managing incoming calls, emails and chats with professionalism, empathy and efficiency. 
•You’ll troubleshoot and resolve technical and service related issues, aiming for first contact resolution wherever possible, and escalate more complex matters to Tier 2 and Tier 3 teams when needed.
•Working within defined SLAs, you’ll keep customer records accurate in our CRM system, collaborate closely with internal teams to achieve the best outcomes, and contribute to team performance, service improvement and knowledge sharing. 
•You may also support customer meetings and take part in team initiatives focused on retention, growth and continuous improvement.
 

What we’re looking for
• Your passionate about your career and want to grow it with Teletrac. You’re serious about getting your work done and enjoy having a laugh and fun with your team.
• You have proven experience in a customer support or service desk environment and enjoy solving problems in a fast paced setting. 
• You’re analytical, organised and comfortable working both autonomously and as part of a team. 
• You communicate clearly and confidently with a wide range of stakeholders, take ownership of your work, and bring a positive, customer first attitude to everything you do.
• You’re technically capable, comfortable troubleshooting PC based issues, and confident using tools such as Microsoft Word, Excel and Outlook. 
• Ideally, you’ll stand out if you have SalesForce experience. 
•Above all, you’re motivated, dependable, and committed to delivering a great experience for every customer.
 

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!