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We are seeking a highly experienced and detail-oriented Service Delivery Governance Specialist to join our IT Operations team, reporting directly to the Programme Governance Office (PGO). This critical role is responsible for creating, implementing, and maintaining Service Management standards, conducting thorough reviews and audits of IT Operations, and proactively identifying gaps and opportunities for continuous improvement. The specialist will be instrumental in establishing robust governance, risk mitigation, and performance analysis frameworks, with a strong emphasis on leveraging productivity and automation tools to enhance the efficiency and effectiveness of our audit and governance processes, while also driving ITIL adoption across delivery teams.