Service Coordinator (Dispatcher) **Managed Solutions Group** 1 Positions ID: 86167 Posted On 01/15/2026 **Job Overview** Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Process customer service requests as they arrive through email or direct customer input + Coordination of IT support groups scheduling service incidents in call tracking system + Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours + Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items. + Schedule and track preventive maintenance schedules + Coordinate and track contracts and schedule service requests with third party vendors + Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays + Analyze data to ensure that performance standards are maintained and customer requirements are consistently met **QUALIFICATION REQUIREMENTS:** **EDUCATION and/or EXPERIENCE:** + Previous administrative experience is preferred, ideally in a professional business or operations support environment. + We are willing to train motivated candidates who are eager to learn and grow in the role. **OTHER SKILLS AND ABILITIES:** Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing. Must possess strong analytical and problem-solving skills Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills. Must possess excellent telephony and active listening skills Must be an effective time manager; prioritize tasks in a fast-paced environment. Self-motivated with the ability to work in a fast-moving environment Some physical effort is required and ability to lift or move items weighing up to 50 pounds. Requires a valid, restriction-free driver's license. **Managed Solutions Group offers competitive pay and an excellent benefits package.** **To apply, send resume to:** Managed Solutions Group Attn: Human Resources 120 Bryant Street Dubuque, IA 52003 Or E-mail to: hr@managedsolutionsgroup.com Primary Contact 12284 Human Resources , 563-588-9020 Phone Phone Phone Fax hr@managedsolutionsgroup.com Email True False True **Job Details** Categories Clerical/Office Administration Customer Service Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Company ID 1130 Job REQ # \# Positions 1 Start Date 20260115 End Date 20260126 Featured Job TH Ad 0 TH Comments **Similar Jobs** Electronic Logs Coordinator Hirschbach Motor Lines, Inc. Library Services Coordinator Wartburg Theological Seminary Driver Settlements Coordinator Hirschbach Motor Lines, Inc. Office Coordinator-MHC Dubuque County Hillcrest Family Services Care Coordinator Hillcrest Family Services Administrative Service Coordinator Managed Solutions Group Customer Service Technician II-Full time-Dubuque MercyOne Office / Marketing Coordinator Express Employment Professionals Program Coordinator- SAMHSA Grant Hillcrest Family Services Development & Executive Coordinator Specialized Recruiting Group **Share this Job** Managed Solutions Group **About the Company** Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.