At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Service Coordinator Thermo King Transport Refrigeration BV

The role of the Service Coordinator is diverse and involves both internal and external tasks. Internally, the Service Coordinator ensures quick and standardized administrative processing of workorders. He also provides support for operational workshop tasks and ensures optimal communication between the workshops and other departments. Externally, the Service Coordinator contributes to optimizing customer satisfaction and service excellence.

The required place of living is Heerenveen, Oldenzaal or Apeldoorn locations. He/ she will be required to travel each location every 2-3 days, depending on the needs.

Responsibilities:

Ensure timely and qualitatively correct processing of workshop orders and invoices from foreign dealers. Enter data into external stakeholders' information systems if necessarySupport the workshop in handling questions, complaints, etc., from internal and external customersSupport the workshop in making workshop schedules and service and repair appointmentsSupport the workshop in integrating digital information in daily work (24/7 monitoring)Support the workshop in creating quotes and work ordersSupport the workshop in ordering (local) parts and materialsAssist the workshop in drafting contracts (proposals) and contract extensionsSupport the workshop with other operational tasksSupport and take over tasks from other Service Coordinators in their absenceParticipate in projects, initiated by the service excellence departmentPerform other tasks assigned by the supervisor

Essentials:

The role focuses on administrative, financial, managerial, and organizational aspects in the field of service and new construction at both national and international levelsRegularly switch to other quality aspects and behaviorsExtra concentration is required for all aspectsThe employee must be able to adapt flexibly to the organization and customersA high degree of diplomacy and persuasiveness is expected from the employee

Independence:

Consulting with the supervisor is possible and regularly requiredResponds immediately to arising situations and product flows within tight schedulesAllocates remaining time based on set prioritiesDetermines the approach to tasks and follows known proceduresRegularly needs to foresee consequences, make connections, and weigh interestsExperience, consultation, own initiative, and intuition may be requiredProblems are of a practical and/or financial nature, and the solution aligns with the education level and experienceConsults with customers, management, direct colleagues, workshops, financial administration, sales team, and warehouse. These contacts aim to consult, advise, instruct, and possibly persuade and are crucial for the required information flow and optimal production or execution

Knowledge and Experience:

Minimum MBO levelStrong administration skillsExperience in back office environment, for example in automotive industryStrong communication and cooperation skillsPro-active and hands-on mentalityDiplomatic and persuasiveFluent in Dutch and English (both spoken and written)Good knowledge of Microsoft Office and (preferably) Navision

Risk of Errors:

Carelessness in planning, calculation, preparation, etc., can lead to significant delays in project realization and substantial financial damageDirect supervision by the manager is not always possibleIncorrect or untimely provided information can have consequences for policy implementation

Physical Aspects:

Works under normal office conditions100% of working hours are spent at the workshop location. If there are multiple workshops, the workweek is divided among the workshops

Resources:

PC (laptop)

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.