Job Title: Service Coordinator

Pay 30 - 35 per hour

Job Description

The Service Coordinator is responsible for providing exceptional customer service and administrative support in a dynamic and fast-paced environment. Working Monday through Friday from 7:30 am to 4:30 pm, this role involves significant phone interaction with customers using industrial air compressors, coordinating with technicians, and managing service-related documentation and tasks.

ResponsibilitiesCommunicate with customers over the phone and coordinate service needs with technicians.Cut invoices and pull parts as needed.Maintain electronic and hard copy records, logs, and files related to branch operations.Track and enter documentation, including service agreements and expenses related to service calls, into the Enterprise Planning System (ERP) using LN by Infor.Respond to customer and vendor requests and inquiries via phone and email.Generate, distribute, and track customer invoices and credit memos.Assist with collecting unpaid invoices from customers.Serve as backup to the service manager in scheduling and dispatching field service jobs.Manage records requests for audits and other inquiries.Serve as backup for customer parts requests.Perform other tasks as needed or assigned.Essential SkillsMinimum of two years’ experience in an administrative support role.At least one year of experience providing customer service in a customer-facing role.Proficiency with Microsoft Office products, specifically Excel and Outlook.Experience with Enterprise Resource Planning (ERP) systems.Excellent written and verbal communication skills.Strong customer service skills.Good organizational, time management, and prioritization skills in a fast-paced environment.Attention to detail.Why Work Here

Join a team that values collaboration and provides opportunities for growth. Enjoy a work-life balance with a consistent weekday schedule while contributing to a supportive and innovative workplace. Experience personal and professional development in a company that prides itself on excellence.

Work Environment

The position operates in a dynamic office setting where employees use Microsoft Office and ERP systems. The work environment is fast-paced, requiring strong organizational skills and attention to detail.

Job Type & Location

This is a Permanent position based out of Lithonia, Georgia.

Pay and Benefits

The pay range for this position is $62400.00 - $72800.00/yr.

Health Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

401(k) with Matching

Tuition Assistance

Dental Insurance

Disability

Life Insurance

9 Paid Holidays

Supplemental Life Insurance

Employee Assistance Program

Workplace Type

This is a fully onsite position in Conyers,GA.

Application Deadline

This position is anticipated to close on May 28, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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