Job Description
We are seeking a dedicated and organized Service Coordinator to provide administrative support and ensure smooth branch operations. The ideal candidate will maintain electronic and hard copy records, manage documentation, respond to customer and vendor inquiries, and assist with various administrative tasks.
ResponsibilitiesMaintain electronic and hard copy records, logs, and files related to branch operations.Create, track, and enter documentation, such as service agreements and expenses related to service calls into the Enterprise Planning System (ERP).Respond to customer and vendor requests and inquiries by phone and email.Generate, distribute, and track customer invoices and credit memos.Assist with collecting unpaid invoices from customers.Serve as backup to the service manager in the scheduling and dispatching of field service jobs.Manage records requests for audits and other inquiries.Serve as backup for customer parts requests.Perform other tasks as needed or assigned.Essential SkillsMinimum of two years' experience in an administrative support role.At least one year of experience providing customer service in a customer-facing role.Proficiency with Microsoft Office products, specifically Excel, Outlook, and Enterprise Resource Planning (ERP) systems.Excellent written and verbal communication skills.Strong customer service skills.Strong organizational, time management, and prioritization skills in a fast-paced environment.Additional Skills & QualificationsAttention to detail.Why Work Here?
Join our team for a dynamic work environment that values organization, efficiency, and excellent customer service. We offer opportunities for growth, a supportive team atmosphere, and the chance to make a significant impact on our operations.
Work Environment
The work environment is fast-paced and requires strong organizational and time management skills. You will use Microsoft Office products, particularly Excel and Outlook, as well as Enterprise Resource Planning (ERP) systems. Flexibility in handling various administrative tasks and providing backup support is essential.
Job Type & Location
This is a Permanent position based out of Raleigh, North Carolina.
Pay and Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
health insurance
dental
vision
401k
PTO
paid holidays
short term & long term disability
life insurance
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on May 7, 2025.
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\n About Aerotek:\n\n
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
\n \n \nAerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
\n \nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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