Reliable Fire & Security, a division of The Hiller Companies, LLC has an immediate opening for Service Coordinator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

Reliable Fire & Security has been protecting lives and property in the Chicagoland area for over 70 years.  Our partnership with The Hiller Companies has expanded our scope and our combined mission is strong – working to keep our customers and their facilities safe while delivering exceptional service with integrity and expertise.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Duties & Responsibilities

Call/email customers to schedule inspections and put notes in system pertaining to inspection. 

Scheduling, scheduling sub-labor for all repair quotes sold by sales staff. 

Goal is $1,500 per day per systems technician. 

Goal for the portable techs is 150 per day per technician. 

Goal for the kitchen techs is 4-5 Hood Inspections per day depending on costs. 

Add new customers for inspections. 

Create Opportunities for sales leads. 

Penny quotes to set up demand service inspections or annual portable inspections. 

COD Calcs with the spreadsheet provided. 

Email Reminders. 

Compliance Engine Uploading for inspection and deficiencies. 

First point of contact for service calls. 

Gather needed information to create a service call including a photo of the troubled panel. 

Provide credit applications to new customers/quote C.O.D. rates for service calls. 

Create service order. 

Assign the correct technician.  

Place on Resource Console and Dispatch to the tech. 

Order any needed parts and get pulled from the parts shelf.

Provide inside support to service manager. 

Updating customer information as needed in the system. 

Coordinating work with subcontractors as needed. 

Creating P.O.’s requests as needed. 

Perform other duties as required.

 

 

What We Are Looking For:

High School Education or Equivalent. Typing, basic computer knowledge. 

  

Reliable and Hiller are drug-free workplaces, equal opportunity employers and ADA compliant.  

We are proud to operate according to our Hiller Core Values:  Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.

Why Join Reliable Fire & Security/The Hiller Companies?

Competitive compensation with pay advancement for industry certifications and continuing education. Comprehensive benefits package including health, dental, and vision insurance; 401(k); paid time off; and life and disability insurance. Company-provided training, tools, and equipment to support your success. Career growth potential with a company that values dedication, teamwork, and customer-focused service.

 

  Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together, let’s make the world a safer place.