**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. **NTT Data Greece** team is looking for a **Service Catalogue Manager** in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the **European public sector** . Everything we do is underpinned by our **core values** of 'Respect every voice', 'Think big, be bold', 'Win together' and 'Deliver the outcome'. Our shared **leadership principles** , 'Empower' 'Care', 'Inspire' help us build a community where our people are equipped with the best resources to face new challenges. **Your role:** + Own and manage the  service catalogue lifecycle, ensuring it reflects current and planned services. + Collaborate with service owners, architects, and delivery teams to define and update service entries. + Ensure the catalogue is user-friendly, searchable, and accessible to all relevant stakeholders. + Maintain metadata, taxonomy, and classification for all services. + Coordinate with Change, Release, and Configuration Managers to ensure catalogue accuracy. + Support the digitalization and automation of the Service Catalogue (e.g., integration with ServiceNow or other ITSM tools). + Enable self-service capabilities and ensure service request workflows are properly linked. + Monitor service usage, feedback, and performance to identify improvement opportunities. + Ensure alignment with ITIL best practices and organizational standards. + Provide regular reports and dashboards on service catalogue usage and updates. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s or Master’s degree in IT, Business, or related field. + Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC). + 7+ years of experience in IT project/programme management. + 3–5 years of experience in IT Service Management or Service Design. + Proven track record of delivering large-scale IT programmes. + Strong understanding of ITIL v4, especially Service Catalogue and Service Portfolio Management. + Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management). + Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). + Excellent leadership, communication, and stakeholder management skills. + Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. + Ability to manage budgets, contracts, and vendor relationships. + Excellent communication, documentation, and stakeholder management skills. + Analytical mindset with attention to detail and process orientation. + You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required). **Nice to have:** + ITIL v4 certification (Managing Professional or Strategic Leader). + Experience in public sector IT operations or framework contracts. + Familiarity with DevSecOps, Cloud services, and automation tools.