Service Business Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Service Business Manager is a customer facing sales role who reports into the Customer Experience division of HPE Networking. A Service Business Manager is the responsible and accountable for any Service Sales Achievement and Revenue within the respective area of coverage.

The Service Business Manager owns the execution of the services strategy and delivers the services sales targets, in line with the common vision of the organization and always maximizing Customer Success.

How you´ll make your mark:

Service Business Managers will partner with the Account Manager to understand the customer and/or Partner service needs and will craft relevant service solutions to meet the customer objectives. It includes prospecting within accounts to discover or cultivate solutions sales opportunities within area of technical specialty (in close cooperation with the account manager.Achieve the sales target and monitor revenue streams for the assigned territory, in Maintenance New Business and Renewals, Advanced Services, Professional Services, Educational Services and Subscriptions.Responsible for forecasting services sales achievement periodically.Communicate the Customer Experience area value proposition to end customers and partners.Own the services sales outcome and expected to negotiate directly as required with Partners and end customers in order to close and secure services business.Liaise with the service delivery functions with the objective to tailor the best solution for customers/partners.Accountable for services opportunity management, ensuring pipeline hygiene and regular updates on CRM (Customer Relationship Mamangement) and reporting systems.Responsible to maximise long-tail sales achievement by driving alignment with the chosen outsourced partners.Interact with the sales teams to drive on time renewals and maintenance at point of product sale. In addition, suggest growth opportunities on top of regular maintenance renewals.Evangelize the services portfolio strategy, goals, objectives to the sales and partner teams, building awareness, support and enthusiasm for Services within HPE.Assist the sales organization on large RFQ/RFP bids by owning and driving the services solution part and response.Develop and own the service account plan aligned with the overall account plan strategy owned by GTM team, in order to increase HPE market share and customer satisfactionEstablish and continuously develop relationships with the largest partners and customers in the sector.Support Marketing leadership within the sector to structure the service campaigns for the development of support and services initiatives.Support Services PLM in the development and positioning of innovative service programs for continued growth of the services business and improved Customer Satisfaction.Participate in Operational/Business Reviews for delivery of support and services in region.Acts as an escalation point for the Sales Organization and the Partner ecosystem for customer satisfaction issues within GS.Once the Services have been sold, the SBM will support the handover of the services sold to the relevant delivery organizations.

About you:

University or Bachelor's degree preferred. Demonstrated achievement of progressively higher quota, diversity of business customer and higher level customer interface.Detailed knowledge of key customer types or customers on given products.Typically 3-5 years of experience in specialty sales.Excellent listening and communication skillsIn depth knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings.Technical background about HPE solutions and relevant technology is a plusApplies specialized technical product, service and solution knowledge in working with account teams to screen and prioritize multiple leads for feasibility.Use knowledge in specialty, and consultative selling skills, to proactively help customers with making IT business decisions.Maintain knowledge of industry trends, associated solutions, and key partner/ISV solutionsAbility to establish strong and solid relationships with both internal (account teams) and external customers (account teams) and partnersProven services sales skills, both in person and virtualBusiness Development mindsetAbility to sell alongside the Product and Channel sales forcesKnowledge of the corresponding market vertical in which the SBM will operateNegotiation and objection handling skillsGood Presentation skills.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#mexico#aruba, #digitalsales, #sales

Job:

Sales

Job Level:

Intermediate

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.