Job Title: Service Associate
Job Description

The Service Associate will support the customer base by efficiently managing quote and order entry using the Epicor ERP system. The role requires maintaining high efficiency in quality and quantity of work. The Service Associate must be capable of elevating issues to Account Manager and Sales Management as needed, and engage in communication with customers and other departments, such as Production and Engineering, when necessary. Additionally, the Service Associate will review work instructions, participate in ongoing training activities, and perform other duties as assigned.

ResponsibilitiesSupport customer base with quote and order entry in Epicor ERP system.Maintain high efficiency in daily workload, focusing on quality and quantity.Elevate issues to Account Manager and Sales Management as necessary.Communicate with customers as needed, depending on platform and workload.Coordinate with departments such as Production and Engineering.Review and have knowledge of relevant work instructions.Attend ongoing training activities.Perform other job duties as assigned.Essential Skills1 to 2 years of customer service experience.Proficiency in MS Office and data entry skills.Attention to detail.Strong communication skills.Additional Skills & QualificationsDetailed and focused with good organizational and planning skills.Ability to prioritize and understand the urgency of issues.Quick learner with an open personality.Strong English communication and people skills.Work Environment

This position is 100% onsite in Tukwila/Southcenter, with working hours from 8:00 AM to 4:30 PM. The role offers exposure to the aerospace industry and involves collaboration within a large umbrella company.

Pay and Benefits

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tukwila,WA.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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