Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity in Mexico City We are looking for a proactive and detail-oriented Service and Scheduling Analyst to join our Sales Operations Support team. This role plays a critical part in ensuring smooth coordination between local sales teams in the United States and operational support systems. As part of the Service Maintenance team, you will be responsible for managing service requests, keeping field representatives’ schedules accurate, and ensuring service commitments are met on time. You will work closely with multiple teams across different time zones, support performance reporting, and help document and improve operational processes. This is a fast-paced, high-impact role for someone who enjoys working with data, coordinating across teams, and delivering high-quality service with precision and accountability. Your Impact Manage and resolve incoming service requests, ensuring accurate execution and timely responses. Coordinate the creation, updates, and cancellations of work schedules for field teams. Monitor request queues, identify potential delays or risks, and escalate issues when needed. Review and validate supporting documentation to ensure it meets operational and scheduling requirements. Prepare and deliver recurring reports on service performance, pending requests, and compliance indicators. Partner with regional stakeholders to clarify needs, align expectations, and ensure correct implementation of service changes. Support the documentation, standardization, and continuous improvement of operational processes. Participate in cross-functional initiatives aimed at improving visibility, efficiency, and service quality. Qualifications Who Are We Looking For? Required Qualifications Bachelor’s degree. Advanced English skills, both written and conversational, as this role supports teams based in the United States. Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail. Advanced Excel skills, including formulas, pivot tables, and data validation. Clear and professional communication skills with a strong service-oriented mindset. Ability to collaborate effectively across teams and regions. Strong sense of ownership, accountability, and urgency. Preferred Qualifications Experience through internships, academic projects, or previous roles in service operations, support, or administrative functions. Exposure to workflow automation tools such as PowerApps or similar platforms. Understanding of service commitments, performance metrics, and operational follow-up. Ability to analyze structured data and validate it against business requirements. Comfortable working in a dynamic environment with changing priorities If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.