**DESCRIPTION** We are looking for a talented **Service Administrator** to join our team specializing in **Service** for **Cummins** in **Modletice, Praha-Vychod, Czech Republic.** Full time contract, hybrid in limited amounts. **In this role, you will make an impact in the following ways:** + Act as the primary point of contact for customers, managing inquiries via phone or in person and ensuring excellent service delivery. + Lead and support a small team of technicians, coordinating daily tasks and ensuring efficient job scheduling and completion. + Provide basic technical support and guidance to customers, addressing product or service-related queries effectively. + Prepare and issue basic quotations, repair estimates, and work orders in line with company procedures. + Analyze customer needs, gather relevant information, and develop appropriate repair plans and schedules in collaboration with the Service Supervisor or Team Lead. + Monitor service performance to ensure established standards, KPIs, and productivity targets are consistently met. + Maintain strong customer relationships by providing timely updates on repair status, explaining service charges, and resolving warranty or service concerns. + Support workshop operations by managing documentation, tracking service progress, and assisting with administrative and coordination tasks as required. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Technical education with solid understanding of engines, electronics, and electrical engineering principles. + Native or fluent Czech speaker with good command of English for effective professional communication. + Solid financial acumen with the ability to interpret and apply key financial indicators in business decision-making. + Excellent communication and customer focus skills, with proven ability to build strong relationships and deliver customer-centric solutions. **QUALIFICATIONS** **Education/ Experience:** + Experience with leading team of techs. + Powergen experience. + Technical trade school/ vocational diploma or certification or equivalent experience required. + Requires significant and/or in-depth knowledge obtained through specialized training. **Job** Service **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Office **ReqID** 2421313 **Relocation Package** No **100% On-Site** No