Job Title: Smart Expert Recommendation (SER) Champion/Sales Coach Location: Remote Employment Type: 3 Month Contract – W2 hourly Rate: $35/hr on W2 At JDA TSG, we empower many of the world’s leading brands by providing top-tier specialized talent, business process expertise, and innovative solutions that propel their organizations in dynamic new directions. Our reputation is built on delivering exceptional focus, adaptability, and confidence with every client we serve. About the Role The SER Champion is a leadership role focused on driving Sales Lead Generation and ensuring sales metrics are consistently met. This position serves as a key advocate for the Lead Pass Program, providing frontline Experts with assistance, knowledge, and product updates to maximize performance and deliver exceptional results. Roles and Responsibilities + Drive sales performance through Blitzes, Team Huddles, Live Call Monitoring, and coaching sessions. + Manage incentives and assist in training programs, including Sales Certification. + Deliver product updates and knowledge sharing to frontline Experts. + Attend and present in Weekly Business Reviews (WBRs). + Execute the SER Playbook daily to drive KPIs and gather insights. + Present results, highlights, and initiatives to leadership and partner teams. Expectations + Act as the primary advocate for the Lead Pass Program, providing insights to Experts, Team Leads, and Partner Management. + Demonstrate strong time management skills to ensure timely completion of tasks and deliverables. + Execute playbook activities consistently and report on outcomes effectively. Performance Metrics (Scorecard) SER Champions are accountable for driving key metrics, including: + Recommendation Panel Seen Rate + Customer Qualify Rate + Recommendation Rate + Lead Pass Rate + Total Lead Units Generated (tracked via Agent Dashboard and Salesforce) Qualifications + Proven experience in sales leadership or performance management roles. + Strong communication and coaching skills. + Ability to analyze performance data and present actionable insights. + Familiarity with CRM tools (Salesforce experience preferred). Why Join Us? + Opportunity to lead a high-impact program driving measurable results. + Collaborative team environment with growth opportunities. About JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful in applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging technologies, and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform us of everything that we do. We knew from day one that if we hired smart, passionate people and provided them with meaningful yet challenging roles, we would thrive as an organization. JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.