Transform customer experience through state of the art cloud communication solutions and help enterprises revolutionize how they connect with their customers!

We're seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions.

You'll be at the forefront of reimagining customer engagement technologies, working directly with enterprise teams to design sophisticated, scalable communication architectures that solve real-world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction, leveraging AWS's most advanced cloud communication platforms.

Key job responsibilities
Architect Innovative Solutions:
Design advanced, AWS-optimized communication architectures for enterprise customers

Technical Leadership:
Provide expert guidance to GTM teams and unblock critical customer business challenges

Customer Advocacy:
Represent customer perspectives, curating feature requests and technical feedback

Knowledge Sharing:
Create enablement materials and thought leadership content across technical forums

Community Development:
Support and guide an internal network of technical subject matter experts

A day in the life
Your day will blend deep technical problem-solving with strategic customer engagement. You'll collaborate with cross-functional teams, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep-dives with engineering teams and high-level strategic discussions with executive leadership.

About the team
Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. We're a collaborative group dedicated to pushing the boundaries of what's possible in cloud-based communication solutions. Our team thrives on innovation, customer-centricity, and solving complex technological challenges.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.